Return & Refund Policy
Please contact a Sales Member regarding your return request PRIOR to returning the product. Please fill out Return Form at the bottom of this page before send product back to us.
If you purchased the wrong item by mistake or accident and wish to return your order to CCT TURBO then please read the below return conditions.
• All returns or exchanges must be reported within 30 business days after items being received.
• The return product must be in original condition, so please inspect the product is correct for your application before ANY installation. The returned parcel should also contain all the supplied accessories, lids & gaskets (if they were included).
• Make sure the turbocharger outer housing is clean. We will have our technician check the returned item and if the returned product is not clean a $30 labor fee will be charged for cleaning the item. If the internal CHRA has been polluted or marked with oil, then a refund or exchange cannot be made.
• Refunds will be issued via PAYPAL or BANK TRANSFER, depending on your payment method (any original or return postage costs will not be refunded).
• A 15% restocking fee will be charged for all normal returns.
• For exchanges, there may be a difference in price between the two products.
• Refunds or exchanges can only be made once we physically receive the returned item & not before.
• It is buyer's responsibility to pay for any return postage.
If you received the wrong item:
If we sent you the wrong item by mistake (i.e. the product is different from our website AD photos and descriptions), please return the product back to us and we will either issue A) a full refund including both sending and return postage, or B) send you the correct product (once the returned item is received).
Our returns address is:
Attn: Returns
1/107 Wells Road
Chelsea Heights 3196 VIC